Terms and Conditions

Payment Terms & Conditions

1. A 50% deposit may be required to secure the booking. Unless otherwise agreed in writing, the remaining balance is due immediately upon completion of the agreed services.
2. The quoted price is based on the information provided by the customer, including the volume of goods, addresses, access, floors, stairs/lifts, parking, dismantling requirements and any expected waiting time. Additional work, items, journeys, waiting time or access difficulties not disclosed when the quotation was agreed may result in additional charges.
3. Cancellations or significant changes should be notified as early as possible. Cancellations made at short notice may incur a cancellation charge of up to 50% of the agreed booking value, reflecting costs and capacity committed to the booking.
4. Customers are responsible for ensuring suitable access and parking at collection and delivery addresses. Any parking charges, permits, congestion charges or similar costs incurred in carrying out the service may be added to the final invoice unless already included in the quotation.
5. Where our team is required to wait because of delayed keys, property access, customers, third parties or circumstances outside our reasonable control, additional waiting-time charges may apply.
6. Customers must identify particularly fragile, valuable, hazardous or unusually heavy items before work begins and ensure that personal documents, jewellery, cash and other irreplaceable valuables are removed or appropriately protected.
7. Glasgow Man With A Van Ltd maintains appropriate business insurance, including goods-in-transit and public liability cover, subject to the terms, conditions, exclusions and limits of the relevant insurance policies.
8. Any loss or damage should be reported to us as soon as reasonably possible after the service so that the circumstances can be investigated. Customers should retain photographs and other relevant evidence where applicable.
9. We will take reasonable care when handling and transporting goods. We are not responsible for loss, damage or delay arising from circumstances outside our reasonable control or from items that were inadequately packed by the customer, subject always to the customer’s statutory rights.
10. Payment of a deposit or acceptance of our quotation constitutes acceptance of the booking and these terms and conditions. Nothing in these terms affects the customer’s statutory rights under applicable UK law.